NEW ZEALAND INDUSTRY LEADING CUSTOMER SERVICE TRAINING SPECIALIST
Priority Management is driven by its innate & unique ability to create significant positive change by empowering people to consciously and purposely to take control of their work.
- Time Management Training
- [email protected] Courses
- Project Management Courses
- Selling & Negotiating
- Courses Customer Service Training
- Project Planning
- Selling & Sales Breakthroughs Territory Management & Prospecting
- Key Account Management Telephone
- Sales and Marketing Training
- Executive and ‘C’ Level
- Customer Service Performance Training &
- Call Centre Phone Response Training
We believe in creating the freedom to focus on what matters most to our clients and their organisations – their next innovation or project, their staff & customers, or simply time with family and friends. By recognising and changing subconscious habits and usage of technology we enable people to take control of their behaviour and work outcomes in a positive way.
Customer Service Breakthroughs
Increase customer satisfaction to create long-term fans and advocates Learn how to effectively meet customer service objectives, exceed customer expectations, and achieve high levels of customer satisfaction. Since each and every contact with a customer is a “moment of truth” for your company, understand your pivotal role in achieving your organisation’s financial and marketing objectives. Master the skills to treat customers on the basis of their “lifetime value”, strengthening relationships and meeting and exceeding standards and expectations. Enable two-way communication to avoid misunderstandings, minimise problems, and collaboratively work out mutually beneficial solutions.
Master this vital link between customer satisfaction and sales. Prepare yourself with the right response using a proven process that assures customer satisfaction and a positive outcome. Learn to strengthen customer relationships by creating a plan for effectively handling every call, whether a request for information, a question, or a complaint. Gain skills that enable you to answer and respond with confidence, and capitalise on opportunities to up-sell and cross-sell. And learn how to gather valuable feedback and collect market intelligence to enable you to anticipate customer needs and exceed expectations.